Can I pay over the phone?

Sorry, currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment on-line.

Is my payment to anfmvp.com secure?

All Payments are done online through the 100% secured. anfmvp.com has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

What should I do if I am getting an error when I pay with my credit card?

If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.

What would happen if my order did not go through but my credit card charged?

If you did not receive an order confirmation number at the end of the transaction, your order was not completed. anfmvp.com will reserve funds for purchases from credit cards. These reserved funds will appear back on to your credit card within 24-48 hours. All successful orders that receive an order confirmation number will be billed the charged amount when the item is shipped from our warehouse.

What can I do, if I cannot place an order successfully online?

If you come across this problem, please try following steps: 1st, Please clear the cookies, restart the browser, turn off Firewall and then try again. 2nd, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. 3rd, if the above steps don’t figure out your problem, you can either send us emails or contact our live-support directly.

Are all your items in stock?

Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible, and suggest you choose other styles for replacement or process a promptly refund for your account.

Can I change my order after my credit card charged?

Please notice that once an order has been placed and processed, it is difficult to make modifications and cancelations. If you need to make any alterations to your order, please email us at sale_support@hotmail.net or contact our online-support directly at the first time with your order number. We shall do our best to accommodate your situation. But we are sorry to say that, once your order has been shipped, the order cannot be changed or cancelled.

Can I cancel my order?

Cancellation of an order must be requested before the order has been dispatched. Because we process all orders as quickly as possible within one day after receive your order payment, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

How do I cancel an order?

Please contact our Customer Service Department via email or msn within 6 hours of purchasing, if you need to cancel your order. But please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.

What are the shipping options and delivery timeframes for orders placed on anfmvp.com?

The time for delivering depends on your location, the item(s) you ordered. Usually, we would arrange your shipment in 12 hours once your payment is cleared. There are two shipping methods. EMS is the main shipping method, it takes 5-7 business days to arrive your door. But orders from some long distance countries, such as Italy, Netherlands etc, should be shipped by DHL Express, usually arrived in 3-5 business days . For more shipping information, please link Shipping Policy.

How can I track my order?

You can check the status of your order at any time by going directly to the Order Status section on anfmvp.com. Please note that you will need your order number and e-mail address in order to use this feature.
We will e-mail the tracking number to you , you can track your order status on carrier's website, if you cannot see records on the site right away, please try to see records later, because sometimes the carrier input the shipping information slowly, however, we guarantee that the shipment been on the way when you got tracking number from us.

What should I do if my order never arrived?

Click the "My Account / Order Status" link of our site to track your order status. Be sure that all of your orders have shipped already. If your order displays your package has been sent, and you don't receive it in 2 weeks. Please contact customer service for assistance.

How do I return a product purchased at anfmvp.com?

We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you feel the need to return or exchange an item, we will gladly make it happen.
Items can be returned for a refund or exchange for any reason within 14 days of the date of purchase. After 14 days, items must be unworn and unwashed to receive a refund or exchange. Refunds will be issued based on the original form of payment.
Without a receipt:
Items originally purchased from our store can be returned for an exchange at the current selling price if the item is unworn and unwashed.
Reserving the Right:
anfmvp.com reserves the right to make adjustments to the Return Exchange policy. Special circumstances may require partnership with corporate business partners. For more information, please click Return Policy

 How long will it take to process the exchange or refund?

Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund. It depends on the order processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you, it usually takes 7-10 days. And it takes about 2-3 days for credit card to process the refund, you could check your bank account in 2-3 days later.

Will I have to pay any additional fee for the exchange or refund?

It depends. If for any reason you were not satisfied with the item, and the fault are not caused by us, but you request for an exchange, the shipping fee and the reshipping fee should be paid by you. If you request for a refund, the initial shipping is not refundable. But if factual proof that fault were caused by us, we would take responsibility for that case and would not charge any additional fee.